Community Moderator

Please note that this is an unpaid Volunteer position. You will not be monetarily compensated for your time, but we do offer some sweet benefits to our amazing volunteers and interns.

THIS IS AN UNPAID, REMOTE VOLUNTEER POSITION. Please read carefully before applying.

Background: Pitch Labs is a 501(c)3 non-profit organization that educates, empowers, and inspires young entrepreneurs by providing accessible step-by-step guides, hosting events and workshops, and promoting peer mentorship and development in a community setting. We are 100% volunteer-run and offer all our resources for free online.

Our team at Pitch Labs is working to make entrepreneurship accessible. We strive to redefine who can be an entrepreneur, highlighting that being an entrepreneur is not about having a specific degree but pursuing one's innate curiosity to learn and develop. We strive to rewrite the narrative of what a successful business and entrepreneur looks like, recognizing that struggles are simply steps to success. We strive to help students understand both the value of always being a mentor and mentee and the value of harnessing their creativity regardless of what career they pursue in the future.

What We Need: An enthusiastic new team member for our Community Department. We have a powerful vision and a platform that's already making a difference. However, to truly amplify our impact, we are working to develop an online community. We are seeking moderation and development volunteers who want to help entrepreneurs around the world and who find themselves aligned with our mission. Our aim is to provide a secure, engaging, and informative space for all members.

Qualifications:

  • Previous experience in managing and growing online communities is required.
  • Discord-specific experience is a plus but not mandatory.
  • Availability in the mornings (*ideal/preferable)
  • Write & speak professional/native level English language.
  • Check and respond to messages within 24 hours once onboarded

*NOTE: Use of AI to write responses in your application will disqualify it from consideration

Duties/Tasks/Responsibilities:

  • Enforce community guidelines and rules to ensure a respectful, inclusive, and safe environment for all members
  • Assist community members by answering questions, providing guidance, and directing them to relevant resources or channels as needed
  • Review and moderate user-generated content, including text, images, and links, to ensure compliance with community guidelines and standards
  • Offer insights and suggestions to improve community engagement, dynamics, and moderation processes based on observations and user feedback
  • Encourage positive interactions and contributions within the community, fostering a welcoming and supportive atmosphere for all members
  • Help ideate, plan, and execute engaging activities and events for community members Create and execute plans to grow and advertise the server

Time Commitment: THIS IS AN UNPAID, REMOTE #WFH VOLUNTEER POSITION. Although this is a volunteer role, given our startup-like functioning, we only seek active volunteers who are energized, ready to engage and make an impact. Please be prepared to contribute at least 5 hours a week for at least the next 6 months. As we invest heavily in training each volunteer, we humbly request that if you are unable to meet this time commitment, that you do not proceed with our application further. All volunteers must attend their department’s team meeting or 1-1 meeting every week. We enforce a 24 hour response policy to promote a smooth workflow and mindfulness towards ongoing projects/deadlines that team members are working on.

We are able to accommodate volunteers who need time off for exams, work, family events, etc as long as these commitments are appropriately conveyed as soon as possible.

Benefits: We are a certified Presidential Volunteer Service Award (United States) organization that can award you certified volunteer hours for the time you work. With longevity, we also give all of our volunteers access to exclusive perks such as: advanced Google Workspace features, the flexibility of working remotely, 1:1 coaching/Q&A sessions with industry experts, resume coaching and guidance, internal educational webinars, public recognition of outstanding work on our social platforms, internal networking, and more!

Application

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DEI Statement

Pitch Labs is a nonprofit organization deeply committed to fostering a culture of diversity, equity, inclusion, and belongingness. Recognizing the inherent value that diverse perspectives bring to the innovation landscape, Pitch Labs actively promotes an environment where individuals from all backgrounds feel welcome and valued. The organization firmly believes in the principles of equal opportunity and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic.