What is Communication Management?

By Deepak Palasamudram2 min read · Posted Sep 19, 2023


Effective communication plays a crucial role in projects and project management as it is the exchange of information among team members and stakeholders. Developing a communication plan during project planning is very important as it clarifies team roles and responsibilities, ensuring everyone knows their fellow team members and their specific contributions to the project. There are many details that should be on a communication plan, such as contact information for each team member, updates, update frequency, and the project stages in which updates will occur to team members. Read on to learn more!

Now, let's talk about communication management.

What is Communication Management?

Communication management is the process of planning, executing, monitoring, and improving the communication process within organizations and projects. It involves managing two types of communication: internal communication and external communication. Internal communication is the exchange of information within a project or organization and can take various forms, such as through emails, in-person training, and documentation. On the other hand, external communication is the exchange of information with people outside the organization, such as customers and other businesses. A communication manager plays a crucial role in strengthening communication strategies, designing efficient processes, and aligning them with organizational goals.

A common example of communication management is providing training handbooks to employees. This is an example of internal communication management as it is the exchange of information within an organization. The handbook will provide roles and guidelines to employees, and more importantly, information on the communication strategies.

Why is Communication Management Important?

Communication management is necessary as it:

  • Provides effective communication during different project stages, going over when, where, and with whom to communicate with
  • Establishes project rules and standards
  • Maintains company culture and vision
  • Clarifies roles of leaders, managers, and employees
  • Enables findings of project problems and risks early on
  • Provides an easier way to exchange information to stakeholders

Tips for a Communication Management Plan

To create a successful communication management plan, consider the following tips:

  • Define roles and responsibilities, including the plan leader
  • Keep employees updated regularly
  • Establish a reliable messaging and update system (ex., email)
  • Take into account employee feedback
  • Manage meetings efficiently; avoid unnecessary ones between employees and stakeholders


In conclusion, communication management is crucial for efficient and effective project communication. Creating a communication management plan ensures effective communication among leaders, employees, and stakeholders by establishing contacts and how/when/where meetings will occur. Perfect communication will lead to project productivity and success.


ClearInfo - Header

Project Manager

USC Annenburg


About The Author

Deepak Palasamudram

Total Views
Total Likes
Total Shares

Hello, I am Deepak, a high school student and an Article Writer for Pitch Labs. Along with my love of writing and teaching others, I am passionate about entrepreneurship, finance, and coding. I plan to delve more into these subjects in the future.

See more posts by Deepak Palasamudram



Join Our Community

Looking for something else? Get your questions answered in our free online learning community!

Entrepreneurial Resources

Jumpstart your next business with our free resource library.



Our organization cannot give out official legal/fiscal guidance. All articles are written by volunteers and it may be beneficial to contact professionals to assist your understanding of the information and to guide your action. Pitch Labs bears no responsibility for the results of actions taken based off of article content or any other form of assistance given.